– Guides agents through optimal customer engagements
– Allows for quick implementation of customer facing processes and policies
– Is setup at the department level eliminating IT resource requirements
– Enhances both the customer and agent experience
– Significantly less AHT
– Shortening the time to productivity
– Lowering agent turnover
– Visualizing data to provide performance analytics
The stress on contact centers is endemic across the industry. Agents are stressed by performance anxiety associated with complex workflows and unattainable expectations while frustrating customers.
Humanize the conversation for the agent by allowing them to connect and engage for better call outcomes.
Our push/pull autofill dynamically moves data wherever you need it to go, removing repetition and distractions.
Provide your agents faster access to scripts, links, data, lists, facts, and forms to keep the calls on point.
Nine out of ten contact centers are struggling with recruitment, training, and retention issues while spending too much time and money on tech solutions to simplify their workflow, making things more complicated for their agents.
Whether for customer service, sales, or technical support, Cue provides a persistent engagement window that guides agents through optimal customer engagements.
Cue provides contact center managers the tools to quickly implement customer-facing processes and policies designed to enhance both the customer and agent experience through:
in Training Times
in Handle Times
in Outbound Conversions
Cue has allowed our reps to have a uniformed approach to each of their calls, which in return will increase our overall return on investment. This tool takes that thinking out of the discovery questions and guides our reps to success! A big thanks to Mike and the team for implementation and getting this up and running for our site!
GOAT extension. This helps our SDRs stay on track more than any other tool I’ve ever used.
Cue has helped us streamline our structure and guidelines for not only new hire trainees, but veteran employees as well. It makes it very easy for everyone to get on the same page!