• Simplifying the call mechanics for your contact center.
• Bringing focus to your agents, so they stay engaged.
• Improving call resolution times and center performance.
• Leaving your customers more satisfied.
– Significantly less AHT
– Shortening the time to productivity
– Lowering agent turnover
– Visualizing data to provide performance analytics
The stress on contact centers is endemic across the industry. Agents are stressed by performance anxiety associated with complex workflows and unattainable expectations while frustrating customers.
Humanize the conversation for the agent by allowing them to connect and engage for better call outcomes.
Our push/pull autofill dynamically moves data wherever you need it to go, removing repetition and distractions.
Provide your agents faster access to scripts, links, data, lists, facts, and forms to keep the calls on point.
Nine out of ten contact centers are struggling with recruitment, training, and retention issues while spending too much time and money on tech solutions to simplify their workflow, making things more complicated for their agents.
Whether for customer service, sales, or technical support, we designed a guided application for your agents, enabling them to focus better on their calls.
Cue sits on top of all your systems and guides your agents through their calls, removing each unique system’s distracting complexities and simplifying the agent’s call mechanics regardless of how many systems you use.
When customers need to speak directly with an actual person, mitigating excessive clicking, typing, and searching, allows your agent to provide a more humanized call.
And when customers’ needs are met with care, compassion, and focus, it leaves a lasting impression on the customer (think brand loyalty) and the agent (job satisfaction and less turnover). Are we speaking your language yet?
in Training Times
in Handle Times
in Outbound Conversions
Cue has allowed our reps to have a uniformed approach to each of their calls, which in return will increase our overall return on investment. This tool takes that thinking out of the discovery questions and guides our reps to success! A big thanks to Mike and the team for implementation and getting this up and running for our site!
GOAT extension. This helps our SDRs stay on track more than any other tool I’ve ever used.