Say “NO” to the Clicks


Cue® provides a simple agent desktop that allows contact center agents to simplify what they DO so they can focus more on what they SAY.

Say "NO" to the Clicks

Say “NO” to the Clicks


Cue® provides a simple agent desktop that allows contact center agents to simplify what they DO so they can focus more on what they SAY.

Say "NO" to the Clicks

The Process is Overwhelming the Conversation


Contact center agents are increasingly being asked to do more on calls in less time. On any given call, an agent may be asked to system hop across a multitude of applications for lookups, quotes, data entry, checking out sales, etc. just to assist their customers. Because there are so many things to do while on a call, agents have an increased difficulty focusing on what they actually need to say to engage the person on the other end of the line. 

Cue streamlines agent workflow with a simple agent desktop that enables phone-based agents to complete all functions of their job in one place without needing to navigate to any other screen or system to complete a customer’s request. Cue allows agents to better concentrate on the customer engagement while on the phone to streamline training, reduce talk time, service customers with better confidence, and eliminate after call work. 

Features

One single screen to perform all daily tasks


Cue orchestrates all systems needed before, during, and after calls. Instead of forcing an agent to hop from system to system while servicing a customer, Cue brings all solutions to the agent.

Lookups

Manage inventory
Track shipping statuses
See customer profiles

Trigger Processes

Complete sales, returns, and exchanges
Create service tickets

Note Taking

Custom note and field syncing to any system

Dynamic Scripting

Eliminate analog and paper-based scripts
On demand FAQ’s and script guidance based on customer responses Update customer information and take notes within Cue

Cue In Action


Integration Ready

Cue subscriptions include our open, RESTful API that integrates natively with out of the box and a growing number of proprietary, third-party platforms. Ask us how we can seamlessly push and pull data between Cue and any of your systems.

Want to see how Cue can impact your contact center?


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