We do this by…
• Simplifying the call mechanics for your contact center.
• Bringing focus to your agents, so they stay engaged.
• Improving call resolution times and center performance.
• Leaving your customers more satisfied.
This helps with
– Significantly less AHT
– Shortening the time to productivity
– Lowering agent turnover
– Visualizing data to provide performance analytics
Enter Cue
- We get different results because we solve a fundamentally different problem.
The stress on contact centers is endemic across the industry. Agents are stressed by performance anxiety associated with complex workflows and unattainable expectations while frustrating customers.
Less Clicking.
Better Focus.
Humanize the conversation for the agent by allowing them to connect and engage for better call outcomes.
Less Typing.
More Efficient.
Our push/pull autofill dynamically moves data wherever you need it to go, removing repetition and distractions.
Less Searching.
Shorter call times.
Provide your agents faster access to scripts, links, data, lists, facts, and forms to keep the calls on point.
True story
Nine out of ten contact centers are struggling with recruitment, training, and retention issues while spending too much time and money on tech solutions to simplify their workflow, making things more complicated for their agents.
How Cue Works
Whether for customer service, sales, or technical support, we designed a guided application for your agents, enabling them to focus better on their calls.
Cue sits on top of all your systems and guides your agents through their calls, removing each unique system’s distracting complexities and simplifying the agent’s call mechanics regardless of how many systems you use.
When customers need to speak directly with an actual person, mitigating excessive clicking, typing, and searching, allows your agent to provide a more humanized call.
And when customers’ needs are met with care, compassion, and focus, it leaves a lasting impression on the customer (think brand loyalty) and the agent (job satisfaction and less turnover). Are we speaking your language yet?
On average Cue has led to better call compliance, 5-star performance reporting, and an overall streamlined process producing powerful stats.
50% Decrease
in Training Times
28% Reduction
in Handle Times
21% Increase
in Outbound Conversions
Stop chasing the mythical agent desktop
Tailor your custom agent/customer journey, without tapping your technical resources.
WATCH THE QUICK VIDEO
Easy to implement, manage, and get results
Code-less, Connected,
& Customizable
- Easy-to-Adopt, API integration, and Customer Care
- Out-of-the-box with over 200 leading provider connectors
Agent Performance
& Retention
- Improve training and onboarding
- Mitigate agent turnover
Enhanced Call Success
& Customer Response
- Enabling agents to react faster
- Shorten call times with fewer escalations
Remember, if you want a different result,
you have to try a different approach.
