COMPLETE CONTROL
Powerful collaboration begins now.
- Curating Conversations
- Dynamic Content Migration
- Efficient Workflow & Sharing
- Empowering Your Teams & Partners
Conversation Cues
Imagine saying the right thing, the first time, when it matters?….Ooo that’s nice.
- Easier to follow script flows and navigation
- Knowledge guides with FAQs and top list, giving you all the answers in real time.
- Users feel valued and capable as contributors
Visualization Cues
Experience easier beginnings. Whether it’s engaging with a customer or onboarding a new team member – the Cue overlay leads the way with an intuitive follow guide so that everyone is checking boxes.
- Fast on-screen highlighting and annotating for any web page or app
- Steer your users with way finding that doesn’t require programming or APIs
- Auto-populate form fields seamlessly with other systems
Automation Cues
Less data entry effort allows you to quickly move back and forth for seamless actionable integration with all your systems.
- Provides powerful push/pull data to multiple backend systems
- Ideal for quoting, inventory, and real-time cross-selling functionality
- Control inbound and outbound calling, screen pops, and call routing
Optimization Cues
Through performance data and streamlining processes, you are able to identify efficiencies between your teams and their workflow.
- Our empowering and customizable dashboard provides invaluable insights
- Refine, pivot, or stay on course, you can now track between all your workflows
- Fast visualizations allow for efficient communications and performance tracking
Clarification Cues
Provide your agents with faster access to queries, FAQs, and knowledge banks, keeping calls on-point.
- No more excuses or putting customers on hold. Information when and where you need it.
- Provide your teams with immediate support surrounding questions and objections.
- Via search, you are able to jump to the exact information, improving call metrics.
Hey agent supervisors and managers…
hold onto your hat.
With Cue, you can now transform your team by creating a custom call flow experience for your agents and customers with pinpoint control…without any involvement from IT. #wegotcha
Custom Campaigns
- Dynamic script assignments
- Call routing rules and disposition
- Telephony integration
Assigning Teams
- By roles, job function, or any other criteria
- Quick access to custom reports
- Performance auditing and reporting
Humanizing Scripts
- Quickly develop your guided conversation
- Auto-feed responses to questions, or objections
- More efficient call times
Connectors & API’s
- Autofill any web-based form, field, or system
- Use our API to push content to any CRM
- Out-of-the-box integration with over 200+ leading providers
Smart Fields
- Send/receive data to custom fields to your CRM
- Create workflows aligned with your requirements
- Save time and duplication effort without programming
Users
- Configure essential admin tasks, functionality, and roles
- Gamify your training or onboarding process
- Improving the user experience, while mitigating agent stress
