Category Archives: Technology

Cue Selected as a Venture Atlanta 2021 Showcase Company

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Over $6.5 billion in funding awarded to date; leading tech investment conference continues to select large and diverse lineup of innovators from the Southeast’s hottest tech markets

ATLANTA – September 22, 2021 – Cue Intelligence, Inc. announced today that it has been chosen out of a record-breaking 400-plus applicants as one of the top technology companies in the Southeast to be showcased at Venture Atlanta 2021 being held on October 20-21. For 14 years, the annual conference has been selecting the most promising tech companies and bringing in top investment firms from across the nation to hear them pitch. The annual conference has helped launch more than 500 companies and raise $6.5 billion in funding to date, serving the needs of the region’s vibrant tech community.

“We are honored that Cue was selected as a Venture Atlanta Showcase company and are looking forward to participating in its 2021 conference,” said Cue Co-Founder and CEO Michael Wilson. “This is an incredible opportunity for us to present the dynamic way we’re improving the agent experience for companies of every size, and we look forward to creating new partnerships for growth.”

Cue’s robust overlay makes customer service, support, and sales agents more efficient with their time and energy by streamlining processes, reducing redundancy, reducing call times, and ensuring process consistency.

“Venture Atlanta has become the authority for recognizing technology innovation across the Southeast and beyond, connecting the best and brightest innovators with top-tier, national investors and other leaders in our tech ecosystem,” said Venture Atlanta CEO Allyson Eman. “We again set a new record with over 400 applicants for Venture Atlanta Momentum 2021—it’s our most competitive year ever and reflects yet another raising of the bar in terms of presenter quality.”

This year’s Venture Atlanta will be held in person with a limited number of tickets available and will also be offered online for those who wish to tune in virtually. For those attending in person, Venture Atlanta is back with its always-great sessions, company presentations, networking opportunities, and outdoor dinner events.

Building off last year’s successful virtual model, Venture Atlanta’s online experience offers a high-production-quality option that mirrors the benefits of the live conference. Virtual attendees can connect with others at the conference, set up one-on-one meetings, stroll the virtual show floor, watch pitches in real-time, and use features like live chat and audience polling. Each ticket purchased provides attendees with on-demand access to all Venture Atlanta pitches and content for a full year.

Invesco is this year’s premier sponsor, with Mailchimp and Stax as presenting sponsors. Venture Atlanta will conclude with Atlanta Startup Battle, in which the top five ASB companies will pitch on stage against one another to win a $100,000 investment.

To learn more about Cue, visit www.itscue.com. For additional information about Venture Atlanta, to register for the event or to view the conference schedule, please visit www.ventureatlanta.org.

About Venture Atlanta

Venture Atlanta, the Southeast’s technology innovation event, is where the region’s most promising tech companies meet the country’s top-tier investors. As the Southeast’s largest investor showcase helping launch more than 500 companies and raise $6.5 billion in funding to date, the event connects the region’s top entrepreneurs with local and national investors and others in the technology ecosystem who can help them raise the capital they need to grow their businesses. The annual nonprofit event is a collaboration of the Atlanta CEO Council, Metro Atlanta Chamber, and the Technology Association of Georgia (TAG).

For more information, visit www.ventureatlanta.org. For updates, follow us on Twitter and LinkedIn, and visit our blog.

About Cue

Cue aims to help customer service, support, and sales agents and their customers become more efficient with their time and energy by streamlining processes, reducing redundancy, reducing call times, and increasing one-call resolutions. To learn more about Cue, visit www.itscue.com.

Cue adds CRM widget, expands telephony integration, and more.

Cue, an Atlanta-based software company, announced earlier this week the release of the newest version of their software solution that will further enable phone-based sales and service reps to improve productivity and drive results both during and after calls. 

By acting as an on-screen teleprompter, Cue helps inside sales and service reps navigate through conversations the right way, every time. Cue automatically updates fields in a customer’s existing system, which allows reps to complete work in real time that is historically left for post call wrap up. Cue also simplifies reps’ tech stack so reps no longer have to toggle between tabs and applications.

New features include:

  • CRM Widget: Cue’s new lightweight widget embeds directly into CRMs, allowing reps to gain the benefits of Cue while staying within a system they already know.
  • Telephony Integration: Handles inbound calls from new contacts within Cue and automatically creates new contacts in your CRM or other external system.
  • One-Step Integration: It’s easier than ever to connect Cue with your CRM, telephony and more thanks to Cue’s new one-step integration, Cue integrates with 200+ systems.

According to CEO & Founder, Michael Wilson, “Instead of having to change the way phone-based customer support and sales reps are used to working, companies can now simply embed Cue’s teleprompter-esque conversation guide right into the systems they’re already using. Between this CRM widget and our enhanced one-step integration, we’re excited to empower our customers to get up and running with Cue even faster and in turn, impact their sales and customer service success.” 

If you have any questions, please reach out to Cue at sales@itscue.com.

Thanks,

The Cue Team

Meeting Demand In A Crisis

The urgency of the current crisis is requiring companies to adapt to the challenges of the market conditions. It’s tough to balance the challenges of battling the pandemic with the need to keep the economy going. Some people even feel that business needs to suspend during this period. We respect their perspective.

At the same time, we feel that there are businesses introducing much-needed innovation that can aid our community and make a difference in the world. These organizations need to surge their ability to reach the market, but many don’t have the communications or business development skills to reach out effectively.

We also know that there is a significant pool of business salespeople who are effectively shut down: Either their companies cannot get product to sell, their core markets are not buying right now, or the company has to furlough or let them go.

At Cue, we want to help. We want to connect companies offering critical products and services with skilled B2B salespeople. And we’re uniquely positioned to do that with our SaaS contact center platform.

Our platform enables the rapid onboarding of new virtual contact center agents with simple scripting and contact management. We come from the telesales world, so we know what’s needed to make salespeople successful. And we have the ability to quickly set upx and train these individuals to support market expansion for companies that have a significant need to reach and educate customers on solutions that will help in this crisis.

There is one caveat:

At this time, we are only offering this service to companies that we believe solve an urgent need within the market. We want to ensure that we are adding value rather than distracting many of the potential decision-makers who are working hard every day to keep their operations going and support their employees. We’ve found a number of companies like this, and we’d like to find others in critical industries such as healthcare, cleaning, automation, and others that are providing essential functions to keep our economy going.

The more we can do today to keep the economy moving, the more it will aid in recovery when we have gotten the pandemic under control.

How We Can Help Your Business

Our team is connecting organizations on the frontlines with temporary help to meet market demand and continue their work in industries that need their services now more than ever.

If your organization is facing surges in inquiries, we want to help you get out there and do the most good with the valuable resources you offer. Our rapid-response program will help you drive outreach, engagement, and expand your ability to meet demand.

And we can get you up and running on our agent desktop quickly while addressing your organization’s unique needs.

How We Can Help Agents

As industries are assessing the individual and economic impact of the global pandemic, many of us are also facing uncertainties in our careers. Many businesses’ customers are temporarily shut down. And contact center agents and business development professionals have been furloughed or experienced layoffs.

We’ve set up a program to match skilled professionals with companies that provide critical services—and need people like you to help them respond to inquiries and rapidly get in touch with the organizations that need them most.

Our platform makes it easy for you to onboard quickly and help these organizations open up their sales funnel while they do the important work of mitigating the effects of this crisis.

Cue® provides a simple agent desktop that streamlines workflow and enables phone-based agents to complete all functions of their job in one place, instead of having to navigate between multiple systems. With Cue®, agents can better assist customers, streamline training, reduce talk time, and eliminate after-call work—all with the confidence that they possess the right tools to engage every person they speak to. 

Boost Productivity With These Tools

Time is money. Most of us have been hearing that longer than we can remember. And as we go about our jobs, we’re constantly figuring out how to make the most of the limited time we do have. Time management strategies, productivity apps, or spreadsheets might be a part of your process as you figure out how to boost productivity. 

Today there are countless apps and tools out there for computers and smartphones alike, and it can feel overwhelming to navigate them all. As you’re considering what might help you, think about your own needs. Do you need to-do list tracking? Maybe you’re looking for more robust-project management. Or perhaps you need something that helps centralize all of your files and information. Once you’ve figured out what you need, you’ll be well on your way to maximizing your productivity and reducing stress.

Here are 4 apps that work for different members of our team:

Toggl

Track the time you’re spending on projects and tasks. If you’re working on project-based work, have multiple clients, or even just wear a lot of hats in your role, Toggl is a great place to start. In order to improve your time management, you have to understand how you’re spending your time—and Toggl helps you do exactly that.

Trello

This project management app works by creating cards for each item that needs to be completed. Think of it like an online bulletin board. You can move items between “boards,” like To Do, In Progress, Completed, etc., and add attachments, keep comments threaded, and assign due dates—directly to the individual task or “card.” Trello is incredibly flexible and highly visual. Some users have even adapted it for personal projects, like family activities and wedding planning.

 Slack

Where would we be without Slack? Instant, organized team communication is a must, and Slack makes it easy—no matter how big your organization is. Slack integrates with a variety of different apps so you can more easily centralize file storage, calendar management, and project management. 

LastPass

We all struggle to remember passwords, especially when security measures require us to change them on a regular basis. LastPass uses multi-factor authentication and other features to  to manage all of your logins and keep your information secure. And you can use it across multiple devices. LastPass also has features to audit your passwords and help you create better and more secure passwords. 

What apps help you improve productivity and stay focused? We’d love to hear from you.

6 Blogs Every Sales Professional Should Read

We know, it probably doesn’t feel like reading a blog is the best way to help you meet your targets. Time scrolling or swiping through a blog is time you aren’t coaching your team or refining your sales strategy, reaching out to a prospect, or updating your framework for qualifying leads.

But whether you’re an executive, a sales manager, an account executive, or a customer success rep, gaining wisdom and insight from others can help you reach your goals more quickly and effectively.

Here are a few blogs we’re reading these days to help us learn new skills, stay motivated, and refine our strategies:

Sales Hacker

Sales Hacker is great for reps, managers, and executives in B2B organizations. Rich with everything from blog posts to ebooks, webinars, and more, there are options for a variety of learning styles to get the latest strategies. On this site, you’ll find an abundances of tips for everything from social selling and sales enablement to qualifying, prospecting, and calling.

Sales Benchmark Index

The content on this blog has one purpose—to help you meet and exceed your quotas. With insights, articles, and reports on diverse topics and a variety of industries, sales managers and leaders should bookmark and return to SBI frequently.

The Make It Happen Blog by John Barrows

Barrows write in an engaging and relatable way, peppering his blogs with interviews and stories from his days as a salesperson and current work as a sales trainer with top brands. The topics he covers include addressing and anticipating common objections, giving better presentations, and more. He also has a podcast, Make It Happen Mondays.

(Here are some of our favorite business and sales podcasts.)

The Sales Leader

The title gives away this blog’s target audience, but sales reps and other team members could also benefit from Colleen Francis’ insights on pipeline management, productivity, and other best practices. If you’re looking for direct, approachable, and actionable sales strategy, this one’s for you.

LinkedIn Sales Solutions

An ever-increasing number of organizations are emphasizing social selling, and LinkedIn is often essential to a successful social selling strategy. Their blog provides the latest trends and techniques from experts in this transforming space, as well as basics for sales reps that are just getting started or implementing a new social selling strategy.

The Sales Blog

Anthony Iannarino, author of The Only Sales Guide You’ll Ever Need, updates his blog almost daily with insightful strategies and thought leadership content. Equal parts practical and motivational, his posts are easy to read and incorporate into a sales rep’s daily workflow.

How do you stay up to speed on the latest trends and insights?

Tell us on Facebook, Twitter, or LinkedIn.

Strengthen Your Customer Success Team

For many businesses, customer-facing teams are essential to their success and customer retention. In fact, federal research estimates that customer contact centers will add the most customer service representatives between 2016 and 2026—projecting 36% growth.

And as your company grows, it may become clear that a new or bigger team is needed to focus on customer success. This team is on the frontlines helping your customers achieve their goals. Tasked with providing resources and support, a customer success team is the first indication of an organization’s reliability. Simply put, it’s their job to keep customers happy.

As you think about customer retention—and the essential functions of your customer success team—here are a few steps you can take to build a strong team:

Talk to Your Customers

This one might seem obvious, but the first thing your team can do is connect with the customers that have already given you feedback. Reach out to the ones that have reported success as well as the ones that have canceled or given negative input. Learn why they’ve given this feedback, positive or negative. Do you notice any trends? Take the feedback and strategize how to meet pain points and facilitate more positive experiences with your product or service.

Develop an Onboarding Process

You’re an expert in your product, and you’ve built it in a way that your customers will find easy to use. But even the most straightforward tools and services can benefit from a defined and effective onboarding process. Your customer success team can proactively engage and teach your customers the most effective way to use your products.This saves your customers time as they’re able to avoid common roadblocks. And it strengthens your relationship with them in the early stages of their customer journey.

Provide Self-Service Resources

Sometimes your customers don’t have the time or margin to get on a phone call. Creating a searchable FAQ or knowledge base can help provide these resources. Equip your success team with the answers to commonly asked questions for their customer interactions, but also create resources for common roadblocks, like how-to articles, webinars, or video guides.

Use Surveys

As your business grows, surveys are a sustainable and scalable mechanism for determining customer satisfaction and getting feedback. Many organizations use a Net Promoter Score® (NPS), but you can also add in surveys to other parts of the customer lifecycle. You might consider a survey after onboarding and or at the point of cancellation, for example. If and when cancellations happen, information is your most important asset. Understanding their needs and experience will help strengthen your customer success team and hopefully improve retention moving forward. Just keep in mind that customers can be deterred by too much communication, too—don’t overdo it!

As your customer success team grows and evolves, you may find your team collaborating with other departments, implementing new feedback tools, and coming up with new ways to measure your team’s success and metrics.

Get more visibility, build a stronger success team, and increase retention with Cue. Sign up for your free trial today!

Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.

5 Business Podcasts We Love

There are more than 700,000 podcasts out there with close to 30 million episodes. And whether it’s for business, education, entertainment, or motivation, approximately 62 million people listen to podcasts every week.

These numbers increase every day. As podcasts evolve, it can be hard to choose which ones to listen to. Here are a few of our favorites to stay current on the latest business trends, industry tips, and technology updates.

HBR IdeaCast

Many of us probably aspire to read the Harvard Business Review more often than we do. But it’s hard to find the time. This podcast is the next best thing. In each episode, HBR editors interview leaders and experts in business and management.

Business Wars

Get to know the challenges faced by the biggest brands in the world. Each season of this podcast analyzes the relationship (or even conflict) between two businesses competing within an industry—from Nike and Adidas to Blockbuster and Netflix and many others.

How I Built This

This NPR podcast takes a look at the origins of the most well-known and beloved companies in the world. With fresh perspective, it explores the struggles and success of companies. Episode after episode offers unique insights into the journeys of these companies and their owners.

The Modern Customer Podcast

In this podcast, Blake Morgan interviews with leaders from different customer-focused brands. Leaders from companies like Allstate, Microsoft, Wayfair, and PwC discuss what sets their organizations apart—from how they invest in their teams and leverage technology to leadership insights.

Experience This!

An encouraging and actionable podcast featuring companies and individual stories about exceptional customer experience. Each episode is entertaining and leaves us thinking about ways to make our customer experience even better than it already is.  

As a bonus, here’s another podcast to get you thinking about your work in a different way:

Weird Work

This fun, off-the-wall podcast highlights some of the most fascinating business professionals out there. The featured jobs are a little out of the ordinary at best. You might find you have common successes and struggles with even the most unusual jobs out there.

What business podcasts would you add to the list? Tell us on Facebook, Twitter, or LinkedIn.